Refund & Cancellation Policy

Effective Date: 8/24/2026

Because CodeMarket provides custom software development services and digital resources, our refund policy is strictly enforced to protect our intellectual property and development time. By making a purchase, you legally agree to this policy.

1. Refund Eligibility & Timelines

We process refunds strictly based on the timeline of your cancellation request relative to the exact date of your successful payment verification.

Full Refund (100%) - Same Day Only

You are eligible for a 100% full refund only if the cancellation request is submitted on the exact same calendar day as your payment.

Partial Refund (40%) - Within 2 to 7 Days

If you request a cancellation between Day 2 and Day 7 of your purchase, you are eligible for a 40% refund of the total amount paid. The remaining 60% covers the initial setup, administrative costs, and resource allocation already expended by our team.

No Refund (0%) - After 7 Days

Once 7 full days have passed since your payment, absolutely no amount will be refunded under any circumstances. At this stage, substantial development hours have been invested into your project.

2. Non-Refundable Scenarios

Regardless of the timeline, refunds are entirely voided and will not be issued in the following scenarios:

  • The project source code, database, or digital assets have already been delivered or accessed by you.
  • You fail to provide necessary information required by our developers to proceed, stalling the project.
  • You violate our Terms and Conditions (e.g., unauthorized sharing or commercial reselling of the project).
  • Your account is suspended or terminated due to malicious activity.

3. Exceptions (CodeMarket Defaults)

Full refunds will bypass the timeline restrictions only if:

  • Duplicate Payment: You accidentally paid twice for the exact same order due to a technical glitch.
  • Failure to Deliver: We completely fail to deliver the project within the initially agreed upon maximum timeline without providing prior written notice or explanation.

4. Processing a Refund

To initiate a refund request, you must email our official support channel. The timestamp of the email will be used to determine your eligibility bracket (Same Day, 2-7 Days, or After 7 Days).

Approved refunds will be credited back to the original payment method (Bank Account, UPI, or Credit Card) via Razorpay. Please allow 5-7 business days for the funds to reflect in your account.

5. Contact Information

Submit all cancellation and refund requests to:

  • Email: knowflowcodem@gmail.com
  • Phone: +91 8956874218
  • Hours: 6:00 AM – 12:00 AM IST
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